We want you to love your purchase. If there is an issue, please contact us.

1. Eligibility for Returns

You can request a return for:

• Faulty items

• Damaged items on arrival

• Incorrect items received

You must notify us within 14 days of receiving your order.

❌ Non-returnable items

Because our products are often handmade or personalised, the following cannot be returned:

• Personalised/custom items

• Items made to order

• Sale items

• Used or opened items

2. Return Process

1. Email us at [your email] with your order number and issue.

2. We will respond with return instructions.

3. Items must be returned in original condition.

4. Customers are responsible for return postage unless the item is faulty.

3. Refunds

• Refunds are issued once the returned item is received and inspected.

• Refunds are processed to your original payment method.

• Shipping costs are non-refundable unless the item was faulty.

4. Exchanges

Exchanges may be offered depending on stock availability.